Large East of England landlord Flagship has said that tackling damp and mould will remain a “key strategic focus” after nearly 5,000 cases were reported in a year.
The Norwich-based group, which is currently in merger talks with Bromford, revealed that 4,777 damp and mould repair jobs were raised in its last financial year to the end of March 2024.
Flagship, which has around 33,000 homes, said it was alerted to the incidents through tenant contact, property surveys, officer visits and repairs operatives recording follow-up jobs.
The surge in reports was partly a result of its “enhanced communications” on damp and mould, plus the government’s “increased focus” on social housing quality, the group said.
A Flagship spokesperson said its aim is to "identify even the smallest signs of damp and mould to prevent them from becoming larger problems" and to ensure homes are "safe and healthy for tenants".
The spokesperson added: "Most reports we receive involve minor mould patches needing small interventions, with very few being severe."
It comes as social landlords are awaiting the outcome of a government consultation on Awaab’s Law.
The measures, named after two-year-old Awaab Ishak, who died from mould exposure in his family’s social home, could force landlords to carry out emergency repairs within 24 hours. The law will be introduced through secondary legislation in the Social Housing (Regulation) Act.
The government is also planning to extend the regulation to the private rented sector, with reports over the weekend suggesting that an announcement is due this week, included in a Renters’ Rights Bill.
In its annual report, published last week, Flagship revealed that it had fitted 4,782 smart thermostats in homes to help tackle damp and mould.
The landlord said that the “eradication of damp and mould” is a “key strategic priority” for the year.
“We want all of our homes to be safe and healthy places to live for our tenants,” the group said. “We will work relentlessly to sustainably manage and resolve damp and mould issues into the future.”
Flagship also revealed a 16 per cent rise in post-tax surplus to £57.1m in the year to the end of March 2024, as turnover edged up to £253m.
The landlord bucked the trend in the sector as it reported a drop in operating costs to £183m, down from £189.5m the year before. However, operating costs for its social homes rose by 10 per cent to £128.3m due to a rise in management costs.
The group delivered 688 new affordable homes, up from 634 the year before. Sales of first tranche shared ownership homes rose to 191 from 152 the prior year.
However, the number of open market sales fell by 36 per cent to 66.
Flagship, which has a G2/V2 rating with the Regulator of Social Housing, and Bromford announced plans for their merger in June.
The tie-up would create a combined 80,000-home group which would see Flagship become a subsidiary of a new entity called Bromford Flagship. Bromford would be the group parent and renamed Bromford Flagship.
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