Subscription FAQs

Yes, and we can offer you a discount for taking out a group or corporate subscription. If you’d like more details, you can contact our team here at 0207 772 8440 or enquire by email to enquiries@socialhousing.co.uk

If you have a live personal subscription, you won’t have to do anything as your subscription will automatically renew.

If you’re part of a group or corporate subscription, you can contact our reps via phone 0207 772 8440 or via email, subscriptions@socialhousing.co.uk to discuss renewing your subscription.

Yes, but your access will be limited to an article a week. For this, you’ll need to register an account with us here.

You can change your email and delivery address by logging into your account. Go to “My Account” and select Subscriptions.

Alternatively, you can get in touch with our customer services team on subscriptions@socialhousing.co.uk. Please make sure to let us know what details you would like to change. 

You cannot change the name on personal subscriptions. If you have a corporate subscription, please contact us on 0207 772 8440 or email to enquiries@socialhousing.co.uk.

You can add a subscriber at any time that your current group subscription is valid with us. To find out how, and how you will be charged, please contact us on 0207 772 8440 or email to enquiries@socialhousing.co.uk. 

To change the name of a user within your corporate subscription, email subscriptions@socialhousing.co.uk or call: 0207 772 8440. Our customer services team will be able to help you process the name change on the subscription.

Please note we do not cancel subscriptions per our terms and conditions, but on a group subscription a user can be removed.

Your subscription is for your use only. You may not share your username and password with anyone else. As per our terms and conditions, we do not permit subscribers to share their account with any one else.

Yes, you can take out a subscription outside the UK. To subscribe please click the link here.

You can pay for your subscription by debit or credit card when checking out online.

You can pay in currencies other than GBP (£). Please note that exchange rates apply.

We can send you an invoice for your subscription. Please contact us by email subscriptions@socialhousing.co.uk where our customer services team can provide you with one.

As you try to log in, you’ll find a “Reset Password” button in red. Click this, and it’ll ask to confirm your email address. Follow the instructions after you’ve confirmed your email address. If the problem persists, you can contact us on 0207 772 8440 or email us at subscriptions@socialhousing.co.uk.

You can share the link with your colleague. However, your colleague will only be able to read the article if they’re registered or subscribed to Social Housing.

There may be a few reasons why this is happening, but we advise you to ensure that you've registered an account with us before attempting to log into your subscriber account. You can register here.

If you receive the same error message as before, please call us on 0207 772 8440 or email to subscriptions@socialhousing.co.uk, and our customer services team will diagnose the problem.

You can update your individual preferences by clicking through to your account, and into the Newsletters.

We would recommend checking your Junk/Spam folder. If you’ve not listed our newsletters as a safe sender, they are likely to be there.

If they are not in your Junk/Spam folder, please contact us by phone 0207 772 8440 or email us your query to enquiries@socialhousing.co.uk, and our team will look into this for you. 

Please email subscriptions@socialhousing.co.uk or call 0207 772 8440. Our customers services department is on hand to help.

Please don’t hesitate to call us on 0207 772 8332 or email Andy Stevens,  andy.stevens@oceanmedia.co.uk,, with your query.

If you'd like to submit a story or a comment piece for consideration, please send us an email via Sarah Williams, sarah.williams@oceanmedia.co.uk with a short summary of the news article, feature or comment/blog idea.