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Regulator kicks off first wave of inspections as new consumer standards take effect

The Regulator of Social Housing (RSH) is starting the first inspections under its new consumer standards regime and warned that “even the best landlords will have room for improvement”.

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The Regulator of Social Housing is starting the first inspections under its new consumer standards regime and warned that “even the best landlords will have room for improvement” #UKhousing #SocialHousingFinance

Under the new post-Grenfell system, which took effect on Monday (1 April), housing associations and councils will be inspected every four years over the condition of homes and how they treat tenants.

 

Landlords will be measured on four new standards and awarded a ‘C’ grade, along the lines of the current governance and financial viability metrics.

 

In a letter to social landlords yesterday reminding them of the changes, Fiona MacGregor, chief executive of the RSH, said: “Much social housing is of decent quality, and many landlords provide good services to their tenants, but even the best landlords will have room for improvement.

 

“Good landlords will have already started identifying and carrying out any changes they need to make.”


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The RSH confirmed in February details on how the new regime would operate.

 

Under the changes, the regulator is also getting powers to authorise “emergency remedial action” for a home, without a warrant, if there is an “imminent risk of harm”.

 

The agency will also be able to issue fines of an “unlimited amount” against failing landlords, as the current £5,000 cap has been lifted.

 

Ms MacGregor’s letter said that the landlords in the first wave of inspections had been notified. 

 

But she said even if housing providers were not involved in this initial wave, they are expected to meet the new standards. 

 

She added: “If you identify material failings in your performance, we expect you to let us know by contacting your regulatory contact or enquiries@rsh.gov.uk, and to start putting things right.”

Baroness Scott, minister for social housing, said: “If landlords fail their residents, there will be consequences. This is a significant milestone in our work to put right some of the issues laid bare by the devastating Grenfell Tower tragedy, and I have huge admiration for the bereaved families, survivors and community who have campaigned tirelessly for improvements in the sector.”

 

Standards in social housing and the treatment of tenants have been under the spotlight since the Grenfell Tower fire in 2017, which killed 72 people.

 

This intensified after a series of damning reports by ITV News revealing appalling conditions in some housing association and council homes, as well as the high-profile death of two-year-old Awaab Ishak.

 

Social housing campaigner Kwajo Tweneboa said: “I hope this change in legislation will now mean a more proactive stance in scrutinising providers. For a long time social housing providers have evaded accountability for providing substandard housing to many across the country.

 

“As someone who has experienced this first hand, I hope this change in regulation will be enforced with maximum effect and put an end to the misery so many are going through.”

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